Complaint & Dispute Resolution Policy

Lucaryn Complaint & Dispute Resolution Policy

Lucaryn encourages users to report concerns promptly so they can be reviewed fairly.

How to File a Complaint

Contact Support with the relevant account, advisor, session, transaction, screenshots, or details that help explain the concern.

Review Process

Lucaryn may review platform records, ask for additional information, contact involved parties, and evaluate the issue under platform policies.

Possible Resolutions

Resolutions may include education, warnings, refunds, credits, content removal, account limits, suspension, termination, payout adjustments, or no action where the complaint is unsupported.

Appeals

Where appropriate, users may request a second review. Lucaryn’s final platform decision controls access to the platform.