Customer agreement
Policy version: October 28, 2026 · Customer terms, revision 2.
Using Lucaryn
You must be at least 18 to use paid readings. Advisors offer independent intuitive services. Choose your advisor and review their rate before connecting. You remain responsible for your own decisions; readings do not guarantee a particular outcome.
Chat charges and adding funds
Ordinary paid chat deducts the displayed per-minute rate from your customer balance. Review the session timer and balance. Card additions are credited only after payment verification. A recharge grace period pauses paid service when funds are insufficient; adding funds does not authorize charges beyond the displayed service terms.
Offers and feedback
Advisor-gifted minutes are free. Any new-customer promotional offer has its own eligibility rules, including a verified deposit of at least $10, a three-minute limit, participating advisors and once-only account/IP checks. Normal rates apply after promotional minutes. Leave honest feedback based on your own completed session; threats, fake reviews and review manipulation are prohibited.
Respect and safety
Bullying, harassment, threats, hate, sexual harassment, intimidation and abuse of any kind are prohibited. These rules protect customers and advisors equally. Report concerns to support@lucaryn.com.
Prohibited reading topics
Do not request pregnancy predictions, medical diagnoses or treatment advice, lottery numbers, gambling predictions or other gambling assistance. Readings are not a substitute for qualified medical, legal, financial or mental-health care. No outcome is guaranteed.
Fraud and account security
Credit card fraud, stolen or unauthorized payment methods, identity theft, false payment information, fraudulent disputes, promotion abuse and attempts to evade blocks or account restrictions are prohibited. Use only a payment method you are authorized to use. Keep your login secure and report suspected unauthorized activity promptly.
Account suspension or closure
Lucaryn reserves the right to suspend or close an account, including for abuse, fraud or violations of these terms, without providing an explanation where permitted by law. Closure does not waive existing payment obligations or applicable legal rights.
Fraud investigations, reversed payments and amounts owed
Lucaryn may temporarily restrict account activity or place a proportionate hold on funds connected to suspected unauthorized payments, payment reversals, fraud or a payment dispute while the matter is investigated. An investigation or good-faith card dispute alone does not establish that you committed fraud or owe money. Where permitted by law, Lucaryn may correct erroneous or reversed wallet credits and apply eligible account funds toward documented, legally enforceable amounts you owe for authorized services or other agreed charges. We will provide an explanation of the adjustment and a way to question it through support@lucaryn.com. Amounts already recovered through a refund, payment reversal, card dispute or other recovery will not be collected twice. Unused eligible funds that are not subject to a justified hold or valid amount owed will be released under the refund policy. These terms do not waive your rights concerning unauthorized transactions, billing errors, refunds or legitimate disputes, and do not authorize a new charge to your card without a valid payment authorization.
Funds after account closure
Eligible unused customer funds will be refunded to the original payment method within 30 days of account closure, after lawful adjustments for amounts you actually owe. Only funds affected by an unresolved payment dispute, reasonably supported fraud investigation, processor restriction or legally required hold may be delayed while that matter is resolved. Unaffected eligible funds remain subject to the 30-day refund policy. Promotional credits have no cash value. If the original payment route is unavailable, contact support for a verified alternative. Account closure does not automatically forfeit your eligible funds.
Records and privacy
Lucaryn retains billing records and a restricted master chat transcript for security, fraud investigation and payment disputes. Choosing not to save participant transcript copies does not delete the restricted master record. Private advisor notes are not shared with customers.
Questions and disputes
Contact support@lucaryn.com with your account email and the relevant session or receipt number. Never email full card details, passwords or tax identification numbers. Nothing in this agreement removes rights that cannot legally be waived.
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Email support@lucaryn.com.