Customer FAQ

Browse advisor profiles and published rates. Available advisors may offer Lucaryn chat; other advisors may link to their own services.

Use Add funds in your chat studio. Choose a card recharge between $5 and $250. Credit appears after the payment is verified.

The published rate is deducted each paid minute. Watch your timer and balance. If funds run out, paid service pauses while you have a short opportunity to recharge.

Review your completed session in Chat Activity. Use the session receipt and feedback option when available. Only review your own reading.

Yes, use the customer transcript option. This disables participant archive copies; Lucaryn still retains a restricted master record for fraud and payment disputes.

Pregnancy, medical questions, lottery numbers and gambling predictions are not allowed. Bullying, harassment, threats and abuse are prohibited for customers and advisors.

Eligible unused funds are returned to the original payment method within 30 days, subject to unresolved disputes, fraud investigations or legally required holds. See the customer agreement for details.

Choose any whole-minute limit from 30 minutes to 600 minutes (10 hours) before joining. Keep the monitor open to receive your turn. When the previous chat ends, your request rings through and the advisor has 60 seconds to accept. Billing begins only after acceptance, following any eligible free time. You may leave the waitlist at any time.